Customer Care

CUSTOMER CARE AND RELATIONSHIP PROCESSES
Implementing and maintaining a customer relationship management policy implies the coordination of several processes and human interactions. CRM is a concept that involves marketing fulfillment, selling processes, problems handling and billing procedures. Gevenue has developed a set of applications to make it easy to transform a concept into reality.

Ticketing

When the Service Level Agreements are violated, this module has the responsibility to help solving the problems. Integrated with the QA and loyalty processes, it informs the service areas about the issues to be handled. The customer care manager can decide which problem is more relevant, assigning tasks and resources, defining policies and tracking the whole process. Gevenue helps the customer to maintain its clients satisfied.

Web Client:

This module is a unified front-end which allows to support the relationship with the customers, integrating any already implemented application. It supports not only the problem handling processes, but also the sales, collection and loyalty processes.