Gevenue IT Management Suite offers a global perspective that includes all the IT area needs.
Based on a robust BPMS, it has the required abilities for processes modeling, automation and its on line control. The core of this suite is the module of global requirements management, so then it is divided into specific applications.
Requirement Management: specialized in organizing all the user's requests
soon to attend them in different processes that will allow to classify, to consider
efforts, to prioritize activities, to assign resources and finally to take care
of and to monitory the task course and fulfillment associated to each request.
SLA Management: SLA Management module allows to measure the service quality
that the companies offer, and to specify frontiers and metrics that alert the users
about any situation, or also serve to justify audits of non compliances, and improving
in this way the operation's general performance.
Compliance: Gevenue IT management suite facilitates the standards certification
as ITIL, CMMi, ISO; so as the international normative accomplishment as SOX or Basilea
II. Gevenue has all the technological infrastructure to fulfill these norms and
at the same time to adapt them to the business' requirements with no need to generate
a high impact development on the current applications or an organization reengineering.
PPM (Project & Portfolio Management): particularly focused to administer
in an integrated way, the different components of the companie's projects portfolio.
With an important level of integration with MS Project, the application allows to
make initial planning, follow up of methodologies fulfillment, establishment of
process of tailoring for fulfillment of these methodologies, handling of resources,
dashboard to evaluate advances, deflections, budgets, among other functionalities.
IT Infrastructure: The corporations implement different solutions focused in the activities of inventoring, to controlling, to monitoring and organizing different infrastructure levels (networks, servers, databases, hardware of different tiers, mainframes, etc.).
Gevenue IT Infrastructure allows integrating these solutions offering a processes
approach associated to the whole tasks of this area. The benefit: to define and
to control processes that guarantee fulfillment norms, obtaining a global vision
that allows evaluating efforts, costs and quality service.
The constant grown of complex applications and the quantity of users is a challenge
for the corporative help desk administration. The module for IT Service Desk allows
its automation, obtaining higher operation efficiency and increasing the productivity
but also maintaining the service levels previously defined.
Workforce Management: You have registered how many hours did each employee
work in each project? And how many dedicated in the year to qualification? Do you
count with audit data referred to the accumulated cost of each area and/or deflection
of each project? The module of Workforce Management allows to effectively administering
the profiles associated to each project, optimizing the use of resources during
the execution process.
Performance Management: An automation approach of processes requires
the capability to measure its performance. The Gevenue IT Management Suite tool for
Business Activity Monitoring, makes possible to fulfill this requirement with a
higher flexibility level and a differential power.
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