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What's BPM?
BPM concept (Business Process Management) involves the definition, execution and management of business processes, and also its operation...
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News
10.01.08
Opening office: During the month of February, Gevenue begin its direct operation in the United States..
09.01.08
New Appointments in Gevenue: During last quarter of 2007 the company appointed several executives...
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Gevenue Clients
SANTANDER - Mexico
Requirements Management. Scoring
TELGUA - Guatemala
Collection Process and Fraud Detection
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Gevenue Collections
Gevenue Collections is an application based on a powerful BPMS and highly specialized on automating the collection management process. This combination offers to the companies a high specialization degree in the collection activity, but at the same time presents a great flexibility to adapt the technology to the client precise business dynamics.
In a first instance, a traditional collection process includes a set of messages to the customer (usually in SMS format), warning them about the non payment situation. Next, the process follows with partial suspensions and soon calls from a Call Center, then to continue with total suspensions and prejudicial and finally judicial processes.
In a great volume operation environment, these actions become extremely complex due to the following factors: |
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The companies’ portfolios are very extensive and require segmentations to deal with
each group in a different way.
It involves diverse work areas like Call Center, executives, collectors at home,
external collectors.
It requires the flexibility to handle in an intelligent way an important volume
of decisions, communications and penalties considering a high volume of exceptions,
related to the business operation.
It implies complex integrations to billing systems.
The corporative systems usually don’t perform efficiently the automation process
related to the actions to be taken with each client who falls in a non payment situation.
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Gevenue so far has automated
500 critical processes |
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MORE INFORMATION
Know the Gevenue's IT Management Suite (ITMS) funcionality 
Know more about the Gevenue's Collection process with BPM Applications based. 
